Front desk, housekeeping, and maintenance dispatch, unified into one real-time system with an AI daily briefing.
Hotel operations run on radios, paper checklists, and tribal knowledge split across front desk, housekeeping, and maintenance. No one has a single, live view of which rooms are ready, which need attention, or who's already handling what — so turnover slips, VIPs wait, and out-of-order rooms sit unnoticed. Luma gives every role that same real-time view, from one command centre.
Every room's occupancy and housekeeping status, tracked as two independent axes and updating in real time.
A deterministic priority engine scores turnovers — VIP, early check-in, zone match, wait time — so staff always work the highest-priority room next.
A generated morning narrative summarising checkouts, VIP arrivals, out-of-order rooms, and staffing gaps.
An AI chat assistant that proposes actions — reassigning a task, marking a room out of order — but never mutates data without a human confirming first.
Tailored layouts for Admin, Manager, Front Desk, and Maintenance, with an installable PWA for Housekeepers.
No cloud dependency for v1 — a single local server that every device on the property reaches over LAN.
Tell us the problem. We'll tell you what we can build.
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